Yum Bun
Raising the bar on street food
strategy / Customer Research, Stakeholder Interviews, Brand Strategy, Purpose & Positioning
design / Brand Identity, Illustration, Animation, Custom Icons
digital / Website Design, Digital UI Kit, Website Build, Marketing Retainer
Repositioning and relaunching the multi-national user experience software and service company, UserZoom, as the world’s most complete UX research solution.
the challenge
To reposition UserZoom's digital products, we introduced the software package UserZoom GO for their new design-led, rapid iterating audience; and maintained UserZoom as the flagship enterprise solution.
We worked alongside the UserZoom product team to bring the software dashboards and experience in line with the new brand design language. We also applied the brand to UserZoom’s Zendesk, Influitive and Skilljar instances for a more cohesive brand experience across their digital platforms.
On the launch of UserZoom's website we saw an immediate, significant and sustained improvement in user engagement. The bounce rate dropped by 42% overnight and remained at that level. With an average of 17k weekly visits, we had 112% increase in page views and
70%
increase in time spent on the site.
"The How&How team were really great, and good-looking too! Maybe the best humans living in the world today! Seriously, though. In terms of achievement, I would say that it’s massive what we managed to coordinate across our organisation with How&How — not just a website launch but restyling two products (and rebranding one completely); in addition to a support centre, Academy, and internal and customer-facing content. Amazing stuff.
"The team have massively helped in increasing alignment and consistency across our company. These guys have the perfect balance of being really personable and easy to deal with, as well as being awesome at their jobs! We really enjoyed working with them."
Tom Lloyd
VP, Global Marketing — UserZoom
Raising the bar on street food
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Growing hope for environmental benefits of restoring sea kelp forests
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Need to change but not sure how? Drop us an email with the details!